Kim specializes in leadership and organizational development, achieving excellence in customer service, and in training design, delivery, and evaluation. 

Kim is an adjunct faculty member at Temple University where she teaches courses in the masters program in Adult and Organizational Development and is an auxiliary faculty member at Drexel University, teaching and designing courses in the masters program in Human Resource Development.  Kim has extensive experience in training and human resource development, and has led the training and human resources functions for a variety of non-profit, healthcare, government, manufacturing, and hospitality organizations including Drexel University, Virtua Health, Aristocrat Technologies, MGM Mirage, the Devereux Foundation, and Magee Rehabilitation. 

She earned her Ph.D. in 2008 in Educational Leadership with specializations in higher education and adult and organizational development from the University of Nevada Las Vegas.  Her dissertation examined social responsibility in elite public business schools.