Interpersonal Communication Skills
Communication is the transfer of data between individuals and groups. Interpersonal Communication Skills provides the tools, skills and resources to insure messages are properly sent and received. This foundational skill set is extremely important as a success factor in leadership, customer service and team dynamics. All facets of the communication equation are reviewed and improved in this program.
Starting with improvements in listening, Interpersonal Communication Skills uses a personalized approach to skill building. The hallmark of the program is the identification of personal communication style and modifying styles for maximum communication and connection effectiveness. Non-verbal messages, communication richness and the tone of communication are also improved. The DiSC Personal Profile and associated dimensions of behavior are introduced as they relate to communication style.
Interpersonal Communication Skills is designed for all levels of an organization and all industry groups. The program is available in one hour keynote or three hour workshop formats. It is included in the Supervisory Leadership Excellence, Customer Service Excellence, Security and Risk Professional Excellence and Workplace Excellence series programs.
Key learning elements and skills from this unit include:
1. 1. Identify personal communication style and be able to identify the key elements of communication style in others.
2. 2. Adapt communication style for maximum reception of information.
3. 3. Modify non-verbal messages to create positive and neutral communication environments.
4. 4. Understand the impact of tone and properly manage the tone of dialogs.
5. 5. Review the impact of personal appearance on verbal communication.
6. 6. Understand the concept of communication richness and the disconnects that can occur when richness is diminished.
7. 7. Improve clarity in all verbal communications.
8. 8. Understand the impact of communication skills in customer, team member and leadership interactions.
