Customer Service Training Programs from Soaring Eagle Enterprises.

Customer service program graduates.

Bridging the gap between customer expectations and the service you deliver is the role of customer service training programs by Soaring Eagle Enterprises. Our award winning customer service training programs will catapult your results to new levels. We develop the skills that set you apart from the competition and give you a winning edge.

From the most basic elements of courtesy through advanced studies of measuring service and the return on service investment, Soaring Eagle Enterprises is the leader in customer service programs for all types and sizes of organizations.

All programs are packed with practical skills that can be implemented immediately. Skills that are proven winners and not just theory. Don�t lose another customer or risk what your customers might say to their friends and neighbors.

Individual program units are available in keynote, seminar or workshop, retreat or webinar formats. To learn more about these great programs, please click on the series or unit title.

We have developed two tracks of customer service training programs to deliver the maximum impact and build the needed competencies to win every customer, every time.

Our customer service programs can be offered in the following formats:

2 to 6 Hour Workshops and Seminars

30 Minute to 1 Hour Keynotes

Webinars and On-Demand Learning

Retreats

Corporate University Solutions

Please also take a look at:

Check Open Enrollment Programs for Customer Service Classes

Add Coaching Elements to Customer Service Development

DiSC� Based Solutions for Customer Service

Customer Service Measurement and Delivery Systems

Customer Service 1-Delivering Service	The first step in customer service excellence is delivering outstanding service. The programs below focus on the very personal side of service delivery and the skills needed to win customers consistently. Please click on the series title for more information and links to individual program content. Typically includes:
	Interpersonal Communication Skills Customer Service Excellence-The Basics Customer Service Excellence-Telephone Skills Customer Service Excellence-Personal Customer Contact Emotional Intelligence 1-Self Management

Customer Service 2-Managing and Leading Service	Building a customer service culture requires more skills and competencies. The programs below focus on more advanced service related skills and developing a customer driven organization. Please click on the series title for more information and links to individual program content. Typically includes:
	Dealing with Difficult People Written Communication Skills Service Culture and Leadership 1 Service Culture and Leadership 2 Teamwork and Team Building

Additional Customer Service Offerings	We also offer some additional customer service related subjects. These can be offered as stand-along seminars or as part of a total customer service development package. They can also easily be included in any of the above series programs. Please click on the descriptions for more information:
	Ethics and Integrity Conflict Resolution Decision Making and Judgment Controls, Metrics and Measurements Emotional Intelligence 2-Relationship and External Management Time Management and Organization Skills Stress Management and Avoidance Presentation Skills Dealing with Change Innovation and Creativity Discovering Diversity Embracing Diversity