We are often judged based on how well we write and convert communication into written form.  Email, letters, memos and other documents will come alive and project a successful image with this program.  Written Communication Skills is an important set of workplace and success tools designed to make all written documents, even electronically transmitted one, simple, powerful and accurate reflections of you and your organization.

Starting with the very simple concepts of when to write and when not to write and the primary purposes of writing, Written Communication Skills delivers powerful tools to assist you in writing better documents and avoiding common pitfalls when communicating in writing.  This program will highlight the stylistic issues associated with email, common construction of business letters and writing in a technical style for policies.

Written Communication Skills is an important set of competencies for working professionals at all levels.

LEARNING OBJECTIVES, OUTCOMES AND SKILLS:

1.  Understand the correct utilization of written communication.

2.  Utilize correct elements of style in email, letters, memos and technical writing.

3.  Learn to avoid the common pitfalls of written communication including overly complex sentences, poor word use and improper syntax.

4.  Develop skills to write team member documentation and record observations more effectively.

5.  Learn to manage tone in all written communication.

6.  Create personal action plans and strategies to implement the skills and competencies learned.

7.  Review case studies to produce actions that are consistent with the skills and competencies learned.   

FORMATS AVAILABLE:

• Workshops and Seminars-2.0 Hours to 5.0 Hours in Duration.

• Keynotes-45 to 90 Minutes in Duration.

• Webinars-Series of Three, 50 Minute Presentations.

• On Demand Learning-Not Yet Available.

• Retreats and Off-Site Events

• Object Oriented Coaching-Subject Matter Within an Individual Coaching Focus.

SUGGESTED AUDIENCE:
Anyone who wants or needs to improve written communication skills.  Line level team members to senior executives.

SUPPORTING DOCUMENTATION AND ACTIVITIES:

• Handouts-Written Communication Skills

• Case Studies (Workshop and Retreat Formats Only)

• Inclusive Activities to Support Learning Objectives

SERIES PROGRAM INCLUSION:

• Management Leadership Excellence Series

• Workplace Excellence Series

• Customer Service Management Excellence Series

LEARNING TOOLS USED (WORKSHOPS AND SEMINARS):

• None

CORE PRINCIPLES AND ARCHITECTURE:

• 10 Characteristics of Successful People

ROOM REQUIREMENTS FOR WORKSHOPS AND SEMINARS:

• Comfortable seating with table space.  Horseshoe is preferred.

• MS PowerPoint Projector.

SYSTEM REQUIREMENTS FOR WEBINARS: