Dealing with Difficult People Program Description.

Human Resource Excellence-Dealing with Difficult People

Detailed Description

Dealing with Difficult People is ultimate program to learn how to deal with the caustic, unmotivated, disengaged, arrogant, mean and just plain difficult humans. Difficult people come in all aspects of professional life. They can be customers, co-workers or team members. They can even be your boss. The first view in Dealing with Difficult People is to identify the common types and hybrids of difficult people and then move into understanding the motivations and reasons that people become difficult.

Converting understanding into performance and action, Dealing with Difficult People moves into the skills, tactics and approaches in dealing with difficult people. These skills, when applied consistently, can turn and win difficult team members, customers and co-workers. Another important element of this unit is the role that individuals and organizations play in the creation of difficult people. This look in the mirror is not always pleasant but people and companies will often, at a minimum, facilitate someone's journey to difficulty status.

Dealing with Difficult People produces a great set of skills and tools when working with difficult people.

LEARNING OBJECTIVES, OUTCOMES AND SKILLS:

1. Recognize the common types and hybrids of difficult people and how to diagnose the underlying issues and motivations of the difficult.

2. Understand the compounding and facilitating role that is played by others and organizations in creating difficult people.

3. Utilize and apply skills to work with and win over difficult people.

4. Develop competencies related to empathy and outreach.

5. Understand that difficult people are present in all situations, even in the most healthy working environments.

6. Create personal action plans and strategies to implement the skills and competencies learned.

7. Review case studies to produce actions that are consistent with the skills and competencies learned.

FORMATS AVAILABLE:

Workshops and Seminars-2.0 Hours to 5.0 Hours in Duration.
Keynotes-45 to 90 Minutes in Duration.
Webinars-Series of Three, 50 Minute Presentations.
On Demand Learning-Not Yet Available.
Retreats and Off-Site Events
Object Oriented Coaching-Subject Matter Within an Individual Coaching Focus.

SUGGESTED AUDIENCE:
Anyone works with, works for or serves difficult people and wants to learn better skills in relating to and winning over difficult people. Line level team members to senior executives.

SUPPORTING DOCUMENTATION AND ACTIVITIES:

Handouts-Dealing with Difficult People
Case Studies (Workshop and Retreat Formats Only)
Inclusive Activities to Support Learning Objectives

SERIES PROGRAM INCLUSION:

LEARNING TOOLS USED (WORKSHOPS AND SEMINARS):

DiSC Indra

CORE PRINCIPLES AND ARCHITECTURE:

10 Characteristics of Successful People

ROOM REQUIREMENTS FOR WORKSHOPS AND SEMINARS:

Comfortable seating with table space. Horseshoe is preferred.
MS PowerPoint Projector.

SYSTEM REQUIREMENTS FOR WEBINARS:

MS Live Meeting Installed. (Free at Download Microsoft Meeting Client software)

Soaring Eagle Enterprises, Inc.

P.O. Box 35707

Las Vegas, NV 89133

(702) 242-9080

800-345-9361

information@soaringeagleent.com