The Service Culture and Leadership module is designed to produce the supervisory, management, leadership, and organizational behaviors needed to transform service delivery into a bona fide service culture.  Measuring service levels is an important part of this program.  How to measure.  What works.  What does not work and what does it mean.  The skills learned will translate into a non-passive approach to defining and understanding service levels without overly focusing on complaints or compliment letters. 

The program then moves into the basic architecture elements of building a service culture.  Topics such as recruiting service driven and service friendly team members, rewarding great customer service and the teaching and training of service elements are covered in detail.  Service Culture and Leadership also provide the tools to insure that supervisors, managers, and executives are reinforcing the needed service elements and to embed service as the paramount cultural element.  The internal and external service relationship is also covered in depth, as is the importance of organizational mission and focus.

For anyone who manages a service driven environment or desires to improve the service delivered by team members, Service Culture and Leadership provides excellent competencies to bring service culture to life.