Soaring Eagle Enterprises: The leading provider of professional development, training, coaching and DiSC profiles.

Customer Service Excellence 1-Series

Detailed Description

 

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Certification Program.

Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need set.

 

Beginning with baseline skills including communication and professional courtesy, Customer Service Professional Excellence will grow competencies and skills needed to win customers consistently and constantly.  Every aspect of service delivery is covered in this outstanding program.

 

In it's standard format, Customer Service Professional Excellence contains five individual learning units.  Soaring Eagle Enterprises utilizes a multiple unit, series approach to maximize the skills and to build from one unit to another upon the lessons learned and applied.

 

STANDARD FORMAT:

  • Five, Three Hour Workshop Programs

  • Each Unit Delivered One to Two Weeks Apart

  • 1.5 Continuing Education Units Awarded

OPTIONAL FORMATS AVAILABLE:

  • Additional Units Based on Your Organization's Needs

  • Retreat Format

  • Academy Format (Multiple Units Offered in One Day and On Consecutive Days)

  • Three Hour Summary Version

INCLUDED UNITS: (Click on an Individual Title to Read More About that Unit)

SUGGESTED AUDIENCE:
Customer Service Professional Excellence is designed for customer service providers as well as those who manage or supervise customer service functions. The program is also excellent for business owners.

 

OPTIONAL UNITS AND SERVICES:  (Click on a Title to Read More About these Programs)

 

SUPPORTING DOCUMENTATION AND ACTIVITIES:

  • Manual/Binder-Customer Service Professional Excellence

  • Case Studies

  • DiSC Profile and Other Assessments

  • Completion Certificate with CEUs Noted

  • Certification Document

CORE PRINCIPLES AND ARCHITECTURE:

  • 10 Steps to Superior Customer Service

  • 12 Characteristics of Top Service Performers

  • 10 Steps to Building a Service Driven Culture

ROOM REQUIREMENTS FOR WORKSHOPS AND SEMINARS:

  • Comfortable seating with table space.  Horseshoe is preferred.

  • MS PowerPoint Projector.

SYSTEM REQUIREMENTS FOR WEBINARS:

 

Soaring Eagle Enterprises, Inc.

P.O. Box 35707

Las Vegas, NV  89133

(702) 242-9080

800-345-9361

information@soaringeagleent.com  

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