Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need set.

STANDARD FORMAT:

• Five, Three Hour Workshop Programs

• Each Unit Delivered One to Two Weeks Apart

• 1.5 Continuing Education Units Awarded

OPTIONAL FORMATS AVAILABLE:

• Additional Units Based on Your Organization's Needs

• Retreat Format

• Academy Format (Multiple Units Offered in One Day and On Consecutive Days)

• Three Hour Summary Version

INCLUDED UNITS (Click on an Individual Title to Read More about that Unit):

• Interpersonal Communication Skills

• Customer Service Excellence - The Basics

• Customer Service Excellence - Telephone Skills

• Customer Service Excellence - Personal Customer Contact

• Emotional Intelligence 1 - Self Management

SUGGESTED AUDIENCE:
Customer Service Professional Excellence is designed for customer service providers as well as those who manage or supervise customer service functions. The program is also excellent for business owners.