With more and more choices, customers often make critical decisions based on how they are treated within the initial greetings provided by an organization.  The first impression is often the only impression and Customer Service Excellence - Personal Contact insures that the first impression is positive and lasting.  Our customers are creatures of emotion and we will capitalize on that emotional intelligence to create a great personal experience for them.

Customer Service Excellence - Personal Contact examines a very important area of the customer equation. The personal contact with customers is an important experience because there is no higher compliment than when a customer comes to us in person.  They must be greeted correctly and all of our communication and personality skills will be on display.  This program will provide the verbal and non-verbal interaction skills needed to win customers in a personal contact setting successfully.

Greetings, handshakes, body language and tone will all be a part of the skills learned in Customer Service Excellence - Personal Contact.  Going beyond the core skills, this unit will also provide skills related to the power of using customer names, how to obtain customer names and building rapport with customers.  A core-learning element will be the 10-5-3 rule when acknowledging and meeting a customer.  This rule will incorporate most of the key skills and insure that all initial customer interactions are successful.

Customer Service Excellence - Personal Customer Contact continues the great competencies and skills from Customer Service Excellence - The Basics and extends them to personal contact and interactions.