Customer Service Management Excellence builds on the skills from Customer Service Professional Excellence to develop a complete service experience for your customers and insure success for your organization.  Beginning with working with difficult customers and including units about building a service culture, this program will be the final tuning needed to create an exceptional service experience.

From the perspective of the business owner, supervisor, or manager, Customer Service Management Excellence also delivers the skills and characteristics needed from an organizational perspective to insure service providers are supported and excellence is consistent.  Great customer service is a collection of small skills and interactions and this program will make sure every customer situation is handled well.

STANDARD FORMAT:

• Five, Three Hour Workshop Programs

• Each Unit Delivered One to Two Weeks Apart

• 1.5 Continuing Education Units Awarded

OPTIONAL FORMATS AVAILABLE:

• Additional Units Based on Your Organization's Needs

• Retreat Format

• Academy Format (Multiple Units Offered in One Day and On Consecutive Days)

• Three Hour Summary Version

INCLUDED UNITS (Click on an Individual Title to Read More about that Unit):

• Dealing with Difficult People

• Written Communication Skills

• Service Culture and Leadership 1

• Service Culture and Leadership 2

• Teamwork and Team Building

SUGGESTED AUDIENCE:
Customer Service Management Excellence is designed for customer service providers as well as those who manage or supervise customer service functions. The program is also excellent for business owners.