Often the people with the most customer contact lack the perspective and skills needed to achieve organizational excellence in customer service.  Security Oriented Customer Service (SOCS) will transform your security team into a valuable customer service asset that enhances the experience of any customer to your business.  Far beyond the basics of security, this program delivers the critical customer service skills that will set your organization and security team apart from the competition.

Security Oriented Customer Service is delivered in ten, one-hour units that focus on security team attitude, presence, choice and mission, greeting customers, judgment skills, customer relationships, self-awareness and self-management.  By changing the nature of the security team's approach, you will also be changing the overall culture of your organization and delivering the highest quality customer service from start to finish of the interaction.

This highly interactive and engaging program will make even your seasoned security professionals look at your customers in a completely new light.  Security Oriented Customer Service also provides critical information about why customer service is critical and what it does for the specific mission of security departments.

Colleen Lohide delivers this dynamic program and is only one of a few publically available and certified instructors for Security Oriented Customer Service.  Let Colleen's depth of experience in both security and customer service move your security team to greater levels of customer focus today.