EagleVision
Providing Insight and Tips for the Modern Working Environment
The Monthly Newsletter of Soaring Eagle Enterprises, Inc. September, 2007
Contents
and Announcements:
Leadership Insight:
Leadership and
Hiring Team Members
Human Resource Insight:
Holidays
Customer Service Insight:
Over Serving
Coaching Insight:
Defining Executive
Coaching
Just for Fun:
Signs You are
Over-Caffeinated
Thought of the Month:
Resolve
Organization Tip of the Month:
Morale Problems
Upcoming Classes and Seminars:
(Click on a program name for more information)
Customer Service Certification
Begins October 1, 2007
Begins October 2, 2007
Begins October 3, 2007
Other News and Notes:
Linda Florence Announces the Opening of CoachEagle
Leadership and Customer Service Programs Still Open for Registration
The Leadership Certification Series and the Customer Service Certification Series will continue to accept enrollments through the first of October.
To view the fall offerings or register for these programs, please visit, www.soaringeagleent.com and follow the registration or calendar links.
Leadership Insight:
Leadership and Hiring Team Members
Get me a body. We have an opening and I need someone now. We can’t live this short staffed for longer than two weeks. Just get someone. We can train them. Call HR.
Whoa. Recipe for disaster. Read the Entire Article:
Human Resource Insight:
Holidays
Holidays are welcome times in the workplace. They give employers an opportunity to provide time off from work and employees get to spend extra time with family and friends. Holidays are not required by federal or state laws for private employers. Some employers follow the federal holiday schedule, but the private employer’s own policy or practice applies. Read the Entire Article:
Customer Service Insight:
Over-Serving
Although you have probably heard of over-promising and under-delivery in reference to customer service, over-serving is a genuine phenomenon that affects businesses and organizations of all shapes and sizes. Sometimes over-serving results in significant consequences and hard feelings between you and your customers. Read the Entire Article:
Coaching Insight:
Defining Executive Coaching
Executive Coaching is a one-on-one developmental process designed to assist business executives, professionals and other key staff members in maximizing their leadership and management potential. It may also be used to help in the resolution of performance problems or to address career decision-making needs. Read the Entire Article:
Just for Fun:
Signs You are Over-Caffeinated
Thought for the Month:
Resolve
Resolution to succeed is more important than any other one thing.
Abraham Lincoln
Organizational Tip for the Month:
Morale Problems
Morale problems are rarely the cause of disgruntled team members, compensation or working environment. Most, if not all, morale problems are a failure of leadership.
Leaders fail to recognize the impact of their actions and words on the motivation and morale of others. When morale is the issue, leadership change is usually the answer.