EagleVision
Providing Insight and Tips for the Modern Working Environment
The Monthly Newsletter of Soaring Eagle Enterprises, Inc. October, 2007
Contents
and Announcements:
Leadership Insight:
Gaps, SWOTS and
Segments, Oh my!
Human Resource Insight:
Bias in Hiring
Customer Service Insight:
The 10% Who
Hate Me
Security Insight:
The Risks and
Rewards of Employee
Privacy
Coaching Insight:
Why Use a
Coach
Just for Fun:
Excuses for Being
Late to Work
Thought of the Month:
Difficulty and
Opportunity
Organization Tip of the Month:
Resource Sharing
Upcoming Classes and Seminars:
(Click on a program name for more information)
Executive Excellence Certification (Advanced Business and Leadership)
Begins February 4, 2008
Security Management Certification Series
Begins February 5, 2008
Human Resource Management Certification Series
Begins February 7, 2008
Business Management Certification Series
Begins February 7, 2008
Other News and Notes:
Linda Florence Announces the Opening of CoachEagle
Profile and Assessment Insight:
Time Mastery Profile
Setting priorities and managing time effectively is basic to managing individual and organizational performance. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs.
Learn more about the Time Mastery Profile
View a sample of the Time Mastery Profile
Leadership Insight:
Gaps, SWOTS and Segments, Oh my!
Most managers and leaders are familiar with the common organizational analysis tools of SWOT and Gap but these tools are largely ineffectual when not properly segmented. Using a segmented approach will deliver greater value to these time worn tools.
SWOT is an acronym for strengths, weaknesses, opportunities and threats. When performed normally, this type of analysis yields almost cursory and useless results. Typical responses when looking at an organization as a whole include comments about having good people (a strength), lacking suitable space (a weakness), growth of a business in a strong economic market (an opportunity) or the presence of a competitor (a threat). This provides a brief snapshot of where an organization is and what might be on the horizon in very high overview. This approach contains only the singular dimension of flat area. Read the Entire Article:
Human Resource Insight:
Bias in Hiring
Bias, whether hidden or overt, can have implications for such decisions as who you select to join your organization and how they are promoted, compensated and evaluated. In turn, these decisions can affect employee turnover and quality of life. For HR, the task is clear, but daunting: Help uncover and address such bias before problems arise. Read the Entire Article:
Customer Service Insight:
The 10% Who Hate Me
Every company, organization or governmental agency has a population of customers who are dissatisfied to the point of open dislike. Even to the point of hate. The secret to managing that population may rest in not managing them at all.
First, the rationale of the ten percent rule. When measured, customer service will generally form a pretty standardized distribution where between two and twenty percent of a customer base love the service provider and the products they provide. The range is dependent on the level of service provided and the most normal distribution of these enamored customers is ten percent. Read the Entire Article:
Security Insight:
The Risks and Rewards of Employee Privacy
Question: Where do the bounds of employees’ medical information end? When is the price of keeping personal medical information ‘private’ too great a risk to the organization?
Answer: When it becomes part of the organization’s emergency planning and response plan.
This is an example of when various functions such as Risk Management, Security, Human Resources and the Legal functions all need to work together seamlessly for the greater benefit of the organization as a whole. Read the Entire Article:
Coaching Insight:
Why Use a Coach
It has been repeatedly said that it takes 90 days to make a habit stick. So the challenge isn't in learning new information, it's having enough Focus to carry the change through to your behavior. Read the Entire Article:
Just for Fun:
Excuses for Being Late to Work
Thought for the Month:
Difficulty and Opportunity
In the middle of difficulty lies opportunity.
Albert Einstein
Organizational Tip for the Month:
Resource Sharing
One of the biggest indicators of successful and healthy organizations is the willingness to share resources across department and divisional boundaries. Those organizations willing to loan out staff, allow use of offices or transfer equipment to a higher need within the organization usually signals a great cooperative spirit and a focus on a singular, organization wide objective set.