EagleVision

Providing Insight and Tips for the Modern Working Environment

The Monthly Newsletter of Soaring Eagle Enterprises, Inc.

March, 2008
In This Issue
Leadership Insight-The Ten Commandments of Effective Leadership-Commandment One-Thou Shall Communicate Well and Often-Part III
Human Resource Management Insight: Certifications
Customer Service Tip of the Month
Soaring Eagle Enterprises
Soaring Eagle Enterprises

More Information About:
 
Soaring Eagle Proudly
CoachEagle Has New Website 
The professional coaching group has a newly designed website.  Please visit it at www.coacheagle.com   
Blog Question and Comment of the Month
An interesting discussion recently took place about burnout.  Do you think team members that care and are committed to the organization are more likely to suffer burnout or do you think the converse is true?  Please take a moment and add your comments to http://soaringeagleent.blogspot.com/
Tim Schneider 

Leadership Insight-The Ten Commandments of Effective Leadership-Commandment One-Thou Shall Communicate Well and Often-Part III 

By Tim Schneider   

An overlooked facet of the leadership communication puzzle is the ability to listen effectively.  Listening skills, when not properly engaged will result in significant communication and relational disconnects with peers and team members. 

The easiest method of improving the listening side of communication is to manage the environment in which listening is performed.  If the dialog is important, and not just to you, the environment must be conducive to listening.  This means that interruptions and distractions must be significantly reduced or eliminated.  If your phone will disrupt an important dialog, silence it.  If your cellular phone vibrating will move your attention to who is calling, turn it off for an important conversation.  If the traffic by your office distracts your eyes and your attention, move to a more private or less traveled location.    Read the Entire Chapter

Tim SchneiderHuman Resource Management Insight:  
Certifications  By Phillip Hollon

  

Will you be the 540th certified HR professional in the state of Nevada?

 

There are currently only 539 certified HR professionals in the state of Nevada. They are as follows:

            PHR:                264

            SPHR:              273

            GPHR:             2

Read the Entire Article

Customer Service Tip of the Month
 
Saying thank you to a customer is not just polite but reinforces a "please come back" message.  You should always thank the customer prior to them thanking you.
 
DiSC Time Mastery Profile
Time Management Begins with Time Mastery
Setting priorities and managing time effectively is basic to managing individual and organizational performance.  The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace.  Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to meet individual needs.

Learn More About the Time Mastery Profile® (PDF)

View Sample Report (PDF)

 
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Soaring Eagle Enterprises, Inc. | P.O. Box 35707 | Las Vegas | NV | 89133