Monday Mentor

Japanese Proverb

Enhance:

1. Clearly understand the connection between the service that you provide your team members will be translated to end customers and how those team members provide service.

2. Prioritize team members requests and needs above those of your boss or other outside influences and certainly above your own personal comfort.

3. When asked for time or to talk about something with a team member, treat it as your most important request of the day and not just another interruption.

4. Make sure tasks that are important to team members, such as vacation requests and review, are processed timely and you clearly demonstrate the team member's importance.

5. Ask for feedback about your service level to team members just as you solicit feedback from customers.

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