EagleVision
Providing Insight and Tips for the Modern Working Environment
The Monthly Newsletter of Soaring Eagle Enterprises, Inc. June, 2007
Contents
and Announcements:
Leadership Insight:
Doing the
Right Thing
Human Resource Insight:
Changing Working
Environment
Customer Service Insight:
The Power of a
Customer's Name
Personal Success Insight:
The Physical Impact
of Stress
Personal Success Insight:
Communication
Style Matching
Just for Fun:
Reasons that Woodchuck
Productivity is Down
Thought of the Month:
Leadership
Organization Tip of the Month:
Busy for
Sake of Busy
Upcoming Classes and Seminars:
(Click on a program name for more information)
Begins June 21, 2007
Begins September 10, 2007
Begins September 11, 2007
Begins September 12, 2007
Management Certification-West/Central
Begins September 13, 2007
Customer Service Certification
Begins October 1, 2007
Begins October 3, 2007
Other News and Notes:
Nova Southeastern University Welcomes Soaring Eagle Programs
Nova Southeastern University, a leading provider of adult learning and non-traditional degree opportunities, has welcomed the continuing education programs from Soaring Eagle Enterprises in the summer semester. This state-state-of-the-art facility is a great location and highly conducive to learning and professional growth.
To see this new location or to view some of the fall offerings, please visit, www.soaringeagleent.com and follow the registration or calendar links.
Leadership Insight:
Doing the Right Thing
Leadership is full of the opportunity to do the right thing. Leadership is also full of penalties. The penalty of not having a bad day. The penalty of not getting to utilize excuses. The penalty of not getting to forget about your mission.
No leadership opportunity may be as great or penalty as large when the right thing is involved. Read the Entire Article:
Human Resource Insight:
Changing Environments at Work
Today, employers are finding that attracting and retaining the best qualified candidates is getting harder and harder. It is more important now, than ever before, to begin thinking out of the box and distinguishing your company from the masses.
In the Las Vegas area, employers such as Amazon.com, Extreme Networks, The Nature Conservancy, PetsMart, Softchoice and Quality Towing have all identified a new perk in the workplace. In their quest for Area Managers, Loss Prevention Managers, Associate Directors, Legal Counsel, Senior Engineers and Sales and Marketing Representatives, they are offering a very unique employee benefit. They are “Fido Friendly” businesses. Read the Entire Article:
Customer Service Insight:
The Power of a Customer's Name
What’s in a name? In terms of customer service, the famous Shakespearean query from Romeo and Juliet will mean much.
There is really not any greater compliment to a person than to remember and use their name in an interaction. Your name is your brand. It is who you are. It is your identity and it is unique to you. When used by a service provider it represents a significant compliment and statement of respect. It indicates that the service provider was interested, was listening and that they value you as a person and not just a number or access code. Read the Entire Article:
Personal Success Insight:
The Physical Impact of Stress
Stress is inevitable in life and can have both positive and negative effects on health. Stress is defined as a negative emotional state linked to a myriad of health problems including heart disease and high blood pressure, and the resulting increased pulse and surge of adrenaline has lingering effects on the body. In a positive sense, stress triggers the release of hormones from the brain and activates the sympathetic nervous system which prepares the body for ‘fight or flight’. Read the Entire Article:
Personal Success Insight:
Communication Style Matching
Understanding your personal style of communicating will go a long way toward helping you create good and lasting impressions on others. By becoming more aware of how others perceive you, you can adapt more readily to their styles of communicating. Communication style is not only important in our personal lives, but also an essential quality every employee and manager must have as part of their standard tool set. Read the Entire Article:
Just for Fun:
Reasons that Woodchuck Productivity is Down
Thought for the Month:
Leadership
Leadership is when you're scared to death, but saddle up and ride anyway.
John Wayne
Organizational Tip for the Month:
Supporting Behaviors
A great many companies and other organizations spend significant amounts of time and money on training but fail to create the mechanisms to follow-up on the learned behaviors or reinforce the skills learned at training.