Renee Tanner is a talented and high energy leader. As the Director of Member Services for a leading health care firm, she has overseen customer service transformations, acquisitions of key business segments, opening new facilities and mergers. Renee as remained a consistently people-centered leader in all of her career stops and she continues to value people above processes.

Question: You have a great scope of responsibility at Catalyst. Please describe the overall scope of your job.

Answer: As a director of member services I am one of 3 directors that provide leadership for the department overall with a primary focus on the Las Vegas facility. During the last 12 months I have been focusing on the acquisition and integration aspect of our business. I facilitate the transition of the customer service functions for our acquisitions from a people and facility perspective. I recently completed two facilities, one in Orlando, FL and the other in Bannockburn, IL on behalf of our Walgreens acquisition.

I also provide leadership training and development opportunities through my knowledge and expertise or by bringing in an outside company. Another passion of mine is to create and define our culture. I have been instrumental in developing ACT, Accountability, Communication, Trust and Teamwork. As a member of the core committee we meet regularly to engage and inspire opportunities for growth. As a result we have seen a tremendous shift in our employee morale and engagement.

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