|
Personal Success Insight: Managing
 through
Uncertain Times without Stressing Yourself Out
By Linda Florence
The Society for Human
Resources Management (SHRM) recently published its annual
member survey of which showed the most sought after, and
yet hard to find skills in potential new employees is the
ability to manage and direct change in organizations.
Why? Read
the Entire Article
|
Customer Service Tip of the
Month
When dealing with difficult customers, be sure to let
them express their frustration prior to offering
solutions. If you move into solution mode too quickly,
the customer's frustration and anger will not subside.
|
