June 2007 Newsletter

The fall registration for the Human Resource Management Certification Series, the Business Management Certification Series and the new Advanced Security Management Series is coming to a close. If you are interested in these programs, the registration must be completed quickly.

The Leadership Certification Series and the Customer Service Certification Series will continue to accept enrollments through September.

To the fall offerings or register for these programs, please visit, www.soaringeagleent.com and follow the registration or calendar links.

Leadership Insight:

Leadership and Baseball

By Tim Schneider

The Dodgers are tanking. The Yankees are surging. Hope runs high in Chicago. The Devil Rays and Nationals are the Devil Rays and Nationals. This is a great time of year to remember the great connections between America’s pastime and leadership. Read the Entire Article:

Human Resource Insight:

Employment at Will

By Phillip Hollon

In the United States, the doctrine of “employment at will” or “at-will employment” essentially means an employee hired for an indefinite period may be discharged for any or no reason, cause or no cause, unless specifically prohibited by law. It refers to a non contractual employment relationship between an employer and an employee, where either party can terminate the relationship without notice, at any time, and for any reason not prohibited by law. Read the Entire Article:

Customer Service Insight:

Caring and Enjoyment

By Tim Schneider

The mechanics and processes of great customer service are pretty easy to teach and train. Phone scripts, role playing with customer interactions, practice runs before opening and lengthy training programs all support this reinforcement. Unfortunately, the most predictive factor in great customer service is much more difficult to transfer knowledge to others. Read the Entire Article:

Security Insight:

Guns at Work

By Linda Florence

Human resources, risk management, legal and security professionals are all involved with policies regarding violence in the workplace, weapons and managing potentially harmful incidents that occur in and around organizations and to their employees. It is no surprise that evidence supports a strong correlation between incidents of violence in the workplace that escalate into injury and even death, and an individual’s ready access to a weapon. Read the Entire Article:

Just for Fun:

Paths to Happiness

Read the Entire Article:

Thought for the Month:

Resilience

Fall seven times, stand up eight.

Japanese Proverb

Organizational Tip for the Month:

Succession and Promotion

Not everyone wants a promotion. Not everyone has the skill level to be promoted. Some people are quite satisfied with their current job assignments and that is great.

Does that mean we no longer invest in growth and development for those people? Of course not. It is the objective of that activity that changes. Rather than focus on promotion, development activities focus on satisfaction and success within the current job function.

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