June 2007 Newsletter

EagleVision

Providing Insight and Tips for the Modern Working Environment

The Monthly Newsletter of Soaring Eagle Enterprises, Inc.

April, 2008

In This Issue

Leadership Insight-The Ten Commandments of Effective Leadership-Commandment One-Thou Shall Communicate Well and Often-Part IV

Personal Success Insight: Using the Right Tools for the Job

Customer Service Tip of the Month

Soaring Eagle Enterprises

More Information About:

DiSC Profiles and Assessments

2008 Class Calendar

2008 Class Registration

Soaring Eagle Proudly

Supports

Compassion International

Susan G. Koman Breast Cancer Foundation

Summer Class Schedule Announced

A full roster of professional development programs highlight the summer semester. The Human Resource Management Certification Series, Leadership and Supervision Certification Series, Success Skills Certification, Security Management Certification Series and Advanced Studies in Human Resource Management will be offered beginning in June.

Some of these programs fill up fast so please register early at www.soaringeagleent.com.

Leadership Insight-The Ten Commandments of Effective Leadership-Commandment One-Thou Shall Communicate Well and Often-Part IV

By Tim Schneider

You have heard the comments. "I didn't read the memo." You have been frustrated by "the procedure was in the manual." You felt like screaming when someone said "I read it but didn't get it" or "I started to read it but didn't get to that part."

A common frustration among people in leadership positions is that much of what is provided in writing is not understood or misunderstood or ignored entirely. They send the memo or email and nothing changes. They send the memo or email and get fifty back in response. Still nothing changes. Someone accuses you of being mad or upset because of a two line email you sent. Unfortunately, all of this is a reflection of the written communication skills used by leaders. Read the Entire Chapter

Blog Question and Comment of the Month

What teams will play in the 2008 world series? Please take a moment and add your comments to http://soaringeagleent.blogspot.com/.

Personal Success Insight:

Using the Right Tools for the Job By Linda Florence

My father was a real handy guy; he could fix or build just about anything. One of the many life lessons I learned from him, aside from being pretty handy around the house, was to always use the right tool for the job. Of course this philosophy served to also drive my mother crazy because he had to have every single tool every made, including one of each size screw driver. This is a lesson I learned well and I still miss him every day, and I think of this life lesson often in the course of my work. Read the Entire Article

Customer Service Tip of the Month

Don't worry about the number of phone rings. Answer the phone when prepared and do not sound hurried or rushed. Make sure you have something to note customer comments.

Role Behavior Analysis-A Powerful Tool

Determine how a role or function can be performed most effectively with this role behavior evaluation instrument. The Role Behavior Analysis (RBA) provides a practical process for defining behavioral expectations for specific roles, for comparing an individual's DiSC^® behavior with the behavioral expectations of his or her current or potential role, and for developing strategies to meet role expectations. It's ideal for supervisory and management coaching, performance review support, team building, and personal development.

To learn more about how the Role Behavior Analysis can be used in coaching, leadership development or to supplement your hiring process, call Soaring Eagle Enterprises.