Clark County Department of Aviation

Badge Issuance Department

The below listed information is being gathered to prepare for a team development session to be scheduled later in the year.  All information and comments provided is confidential and will not be provided to anyone at the Clark County Department of Aviation or McCarran Airport.  Soaring Eagle Enterprises, Inc. warrants, guarantees and insures that no information will distributed and that the purpose of this survey is to assess the current team and customer service environment within the Badge Issuance Department and to build processes to improve, where necessary, how the department works together and delivers service to our customers.  For specific questions about this survey or the confidentiality guarantee, please email Tim Schneider at t.schneider@soaringeagleent.com.

Identification Information:
Name  
Email Address  
General Ratings:

On a scale from one to ten, with ten being the highest or best, please rate the quality of service provided to our customers:

On a scale from one to ten, with ten being the highest or best, please rate the quality of teamwork within the department:

On a scale from one to ten, with ten being the highest or best, what is your opinion of the cross-training efforts:

On a scale from one to ten, with ten being the highest or best, what is your opinion of the scheduling matrix:

On a scale from one to ten, with ten being the highest or best, what is your opinion of the improvements made to the office facility::

General Comments:
In the box below, please describe the current level of teamwork within the department.

Please identify the top issues that affect the level of teamwork within the department.

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In the box below, please describe what may prevent the department from working more effectively together.
In the box below, please describe your working relationship with fellow department team members, including the department manager or supervisor:
In the box below, please describe the service level and service quality provided by the Badge Issuance Department::

Please identify the top issues that affect the level of customer service within the department.

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In the box below, please describe what we can do to improve our service levels and consistently provide the highest quality of professional customer interaction:

Soaring Eagle Enterprises, Inc.
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Revised: April 15, 2008

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Soaring Eagle Enterprises does not and will not sell, exchange or make available any customer record, information or inquiry.  Furthermore, we do no track, monitor or capture the information about any web site visitor.  All billing information, including credit card number, will be held in strictest confidence.